Return and Refund Policy

1. Overview

At The Epoch Times Shop, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we offer a straightforward return and refund policy to ensure a smooth and hassle-free process. Please read the following policy details to understand how returns and refunds are handled.

2. Return Eligibility

  • Time Frame: Items can be returned within 30 days of the delivery date.
  • Condition: Products must be returned in their original condition, unused, unwashed, and with all original tags and packaging intact.
  • Non-Returnable Items: Certain items, such as perishable goods, custom-made products, and final sale items, are not eligible for return. These items will be clearly marked as non-returnable on the product page.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team at Here with your order number and reason for the return.
  2. Receive Return Authorization: Our team will provide you a return label and detailed instructions on how to return the item.
  3. Package the Item: Securely package the item.
  4. Ship the Item: Send the item to the return address provided by our customer support team.

4. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., defective or incorrect item).
  • Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).
  • Non-Refundable Items: Items that do not meet our return eligibility criteria or are received after the 30-day return window will not be refunded.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at Here with details of the defect or damage.

7. Contact Information

For any questions regarding this Return and Refund Policy, please contact our customer support team at Here.

By making a purchase from The Epoch Times Shop, you agree to this Return and Refund Policy. We reserve the right to update or modify this policy at any time without prior notice.