FAQs

How can I look up my order?

You can only look up your orders if you have an account. You can log into your account and look up your order in “My Orders”.

Do you offer gift packaging?

Currently, we do not offer gift packaging but we are working on providing this service.

What is the return policy?

To be eligible for a return, a product must be returned within 30 calendar days of receiving the product. For health and safety reasons, and to protect our suppliers' efforts in manufacturing quality products, we only accept returns that are in original, unopened, undamaged, and unmarked condition. Please note that no returns are accepted for consumables, such as coffee. The customer is responsible for the return shipping costs.

Can I change or cancel my order?

Once the payment is accepted, you cannot change the status of the order from your end. However, you can directly contact our customer service team, and we will try to change or cancel the order from our end. If the order has already been shipped, then we cannot make changes or cancel the order.

I received the wrong items for what I ordered, what do I do?

We are sorry that this happened. If this happens, first double check your orders and order number again. If the shipment and the information on the order match, in order to exchange the item(s), you need to submit an exchange request by contacting us here.

If the shipment and the order do not match, please don’t hesitate to let us know at: here. Our team will assist you to work this out.